Casino Bregenz
(903 Reviews)

Lindau

Platz d. Wr. Symphoniker 3, 6900 Bregenz, Österreich

Casino Bregenz | Opening Hours & Dress Code

The Casino Bregenz is the gaming and enjoyment address on the Austrian Lake Constance. Located directly in the festival district, just a few minutes' walk from Bregenz train station, the house combines classic gaming, modern slots, atmospheric entertainment formats, and fine dining in the shortest way possible. The address Platz der Wiener Symphoniker 3 has stood for years for roulette, blackjack, poker, and one of the most renowned casino kitchens in the country at the restaurant FALSTAFF. Those who want to enjoy culinary delights first and then challenge their luck can find simple, planable solutions with packages such as Dinner & Casino. The slot area – known here as Jackpot Casino – opens as early as the morning, the Classic Casino opens in the afternoon, and thanks to the Xperience Zone with LED wall, music, and moderation, a club atmosphere is created on weekends that also welcomes beginners. The dress code is contemporary: smart casual instead of tuxedo. For frequent players, the Members Club offers tiered benefits with RED, GOLD, and PLATINUM. All of this makes Casino Bregenz an uncomplicated yet high-quality destination for an evening with friends, a date, or a culinary short trip – right in the festival district, between the lakeshore and the festival house.

Opening Hours, Admission, and What You Should Know Before Your Visit

Those planning their visit benefit from clear times: The Classic Casino opens on Sundays to Thursdays at 3:00 PM and closes at 3:00 AM; on Fridays and Saturdays, the gaming time extends until 5:00 AM. The slot area, the Jackpot Casino, is accessible daily from 10:00 AM and runs until 5:00 AM. A fixed exception day: On December 24, the house remains closed. This structure makes planning easier, as early or long evenings can be realized depending on preference – from an afternoon start with a first round of roulette to a late finale on Saturday. The entry rule in Austria is clear: Admission from the age of 18 and only with a valid official photo ID. Copies or photos of the ID are not sufficient. Admission itself is free, allowing for spontaneous visits as well as planned evenings with a menu and package. Those arriving before dinner will find drinks, snacks, and cakes from the bistro menu already available in the casino in the afternoon; from 6:00 PM, the restaurant FALSTAFF opens with warm cuisine until midnight. This combination of culinary offerings and gaming times is deliberately aligned with visitor flows in the festival district, as the Festival House Bregenz and conference areas are located right next door. During festival and holiday times, special formats may be added, such as themed evenings or extended offerings from the Xperience Zone, but the mentioned core times form the reliable framework. Tip for holidays: The house is regularly open on December 31, but vouchers from the Dinner & Casino program cannot be redeemed on this date; the same applies to December 24. Plan reservations in advance for peak times like New Year's Eve, especially if you want to start the evening with a menu.

Dress Code Smart Casual – and What Applies in the Jackpot Casino

Casino Bregenz sets a contemporary, relaxed standard for its dress code: smart casual. This means well-groomed, casual clothing that fits the stylish ambiance without formal requirements like tuxedos or evening gowns. A shirt, blouse, blazer, well-groomed jeans or trousers, and closed, clean shoes are typical examples of appropriate outfits in the Classic Casino. Those coming directly from everyday life should pay particular attention to the overall well-groomed impression. The slot area differs: In the Jackpot Casino, there is no dress code. This differentiation facilitates spontaneous experimentation and makes entry particularly accessible for first-time visitors. At the same time, the flair of classic gaming is preserved, where many guests take the opportunity to dress a bit more elegantly. Practical notes complement the clothing recommendation: Large bags, backpacks, and jackets can be checked at the cloakroom. Head coverings are generally removed in the Classic Casino. Those combining the evening with a restaurant visit at FALSTAFF are already in the ideal framework with smart casual. For special occasions – such as an anniversary or New Year's dinner – it can, of course, be more formal, but the house deliberately imposes no obligation. The official photo ID remains important at the entrance, as entry is not possible without age verification. For groups, it is advisable to share expectations regarding outfits in advance: This way, all guests feel secure in their choice, and the casino experience starts without uncertainties right at the door. Those primarily wanting to play slots can start completely casually in the Jackpot Casino; those seeking the atmosphere at the tables are right with smart casual.

Poker at Casino Bregenz: Cash Games, Tournaments, and Contact

Bregenz has made a name for itself in the western Austrian poker calendar. Cash games take place regularly several times a week: Tuesdays and Thursdays start at 7:00 PM, Fridays and Saturdays as early as 6:00 PM; on other days, the offer depends on demand. Typically, No-Limit Hold’em is played with standard buy-ins of €100, €200, or €500 (depending on the offered blind structures) as well as Pot-Limit Omaha variants. For information and binding table reservations, two contacts are particularly relevant: the poker area in the casino at +43 5574 45127 12254 (reachable about an hour before the tournament starts) and floor manager Jäger Benjamin at +43 664 8143754 (daily from 3:00 PM). Tournament formats are regularly announced, often with starting days (Day 1A/B) and a final; blinds and level times vary depending on the event series. Especially at the beginning of the year and during seasonal phases, satellites are offered that grant starting places for larger festivals. The tables and floor management are set up for German-speaking and international guests, which is logical in the four-country region around Lake Constance. As in all Casinos Austria houses, information on buy-ins, rake, structures, and promotions (such as high-hand bonuses or mystery pot payouts) can be found daily in the house and in the official channels. Those wanting to get a feel for the atmosphere should best start on quieter days in the early evening; those seeking dynamics should choose Friday or Saturday, when most cash game tables are typically running. For groups, there are also explanatory formats and privately bookable tables as part of the Fun & Friends packages – ideal for individual participants with little playing experience who want to approach a protected table with croupier guidance. Important for all arriving from Switzerland or Germany: Austrian gaming and visiting rules apply; a valid ID is mandatory, and transactions are conducted in euros.

Restaurant FALSTAFF and Cloud Lounge: Fine Dining with a View of the Gaming Hall

The culinary heart of the house is the Casino Restaurant FALSTAFF. Open daily from 6:00 PM to 12:00 AM (closed on December 24), it offers a menu that combines regional products from Lake Constance with classic cuisine and modern accents. A special feature is the gallery with a view into the gaming hall: From here, the casino atmosphere can be experienced from a calm, elegant perspective – ideal for a dinner before the game of roulette or blackjack. The wine list focuses on Austria, supplemented by international selections, and is designed as a companion for tasting menus as well as à la carte dishes. In the warm months, the Cloud Lounge, the restaurant's terrace, attracts guests: A sculptural, cloud-like canopy provides shade during the day and creates atmospheric lighting moods in the evening – the perfect place for an aperitif, sundowner, and casual networking before the game. The kitchen style is regularly highlighted in regional media; it is led by a team that has consistently worked on profile and quality in recent years. Those wanting to plan the evening can opt for packages: The Dinner & Casino package includes a 4-course menu, welcome chips, a glass of sparkling wine at the bar, and a lucky chip with a chance to win €1,000 – a comprehensive format for a date or a friends' evening. Additionally, a bistro menu is available in the casino during the day, offering drinks, snacks, and cakes from early afternoon; this allows for a comfortable wait until the restaurant opens. Reservations are recommended – especially on weekends, during the festival season, and for occasions like New Year's Eve. Those wanting to go directly to gaming after dinner benefit from the seamless transition: the restaurant and casino are located door to door in the same building, the paths are short, and the cloakroom and reception assist in a smooth process.

Directions and Parking in the Festival District

The location is one of the greatest assets of Casino Bregenz. The building complex is located in the festival district by the lakeshore; Bregenz main train station and the central bus hub are about a five-minute walk away. For those arriving by car, several large parking lots are available in the vicinity. Particularly relevant are the East and West parking lots, which can usually be used during the day and evening via ticket machines (coins as well as debit/credit cards); a daily fee of €9.90 is a guideline. The city of Bregenz operates a parking guidance system with digital displays showing available capacities and directing to parking spaces. Important for the period until spring 2026: Due to the final construction phase around the new lakeside spa Bregenz, fewer parking spaces are available directly at the festival house. Recommended alternative areas are the West parking lot, spaces at the district administration, and the lakeside area. Those traveling from the Lake Constance region can take advantage of the good train connections from Germany (Deutsche Bahn), Switzerland (SBB), and Austria (ÖBB, Westbahn). The festival district is reachable in a few minutes from the Bregenz motorway exit (A14); local signage leads to the parking guidance system. Public charging points for electric cars are available in the city area; in the large parking areas by the lake, there are also camera-based entry and exit systems that facilitate parking via app. There are designated parking spaces for bus groups (e.g., at the West parking lot); during the Bregenz Festival, different regulations may apply. Tip for casino guests with a member card: Depending on the level, discounts or free parking may be available subject to availability – details are provided by the reception on the day of the visit. Those staying at the adjacent Grand Hotel Bregenz – MGallery Collection can reach the casino and festival house in one to two minutes on foot without moving the car.

Jackpot, Slots, and Xperience Zone

The name says it all: The Jackpot Casino Bregenz opens as early as 10:00 AM and offers a wide selection of modern slot machines – from classics like Book of Ra, Lucky Lady’s Charm, or Sizzling Hot to current link and mystery jackpots. Access is free, and there is no dress code here; thus, the area is excellent for spontaneous visits or for guests who want to experience the casino without table games initially. The offering is complemented by the Xperience Zone, a multimedia format with a mega LED wall, party music, and live moderation by the croupier team. On weekends (Fridays, Saturdays, and before holidays), the Xperience Zone starts in the evening and provides a club-like atmosphere that works particularly well in groups. During holiday seasons around Christmas and New Year, additional days are often offered, allowing visitors to enjoy the experience even during the week. Slot machine fans benefit from the transparent betting levels and continuously updated jackpot displays in the house. The large LED visualization and live announcements make it easier for beginners to access by explaining rules and processes in an accessible manner. Those wanting to combine their experience with a drink or snack can use the adjacent bar areas; GOLD and PLATINUM club members receive selected drinks and snacks according to the corresponding bar menu, depending on their level. The mix of freely accessible slot area, classic gaming, and Xperience Zone allows for an evening tailored to personal preferences – calm, focused at the tables, or energized in entertainment mode. Thanks to the late opening hours on weekends, dinner, show elements, and gaming can be comfortably combined without time pressure between the stations.

Vouchers, Packages, and the Gold Card at a Glance

For planable casino evenings, the in-house packages are the simplest solution. Particularly popular: the Dinner & Casino package starting at €79 per person. Included are an exclusive 4-course menu at the restaurant FALSTAFF, welcome chips, and a glass of sparkling wine or a non-alcoholic alternative at the bar, as well as a lucky chip with a chance to win €1,000 at the roulette table (with two hits on the chosen number). Important for planning: Casino vouchers cannot be redeemed on December 24 and 31; on New Year's Eve, the house often offers its own gala formats with limited places. In addition, there are lighter entry packages such as Bar & Casino, Genuss & Casino, or group formats like Fun & Friends (private gaming table including explanation by a personal croupier), which are suitable for birthdays, team evenings, or JGAs. Additionally, the Casinos Austria Members Club connects locations nationwide. The centerpiece is the Member Card with levels RED, GOLD, and PLATINUM. GOLD starts at 2,501 level points, PLATINUM at 25,001 level points. With the level, the benefits grow: more bonus points on the chosen super day, selected drinks and snacks from special bar menus, invitations to events, level-up actions, and – depending on availability – free parking. Points are primarily collected at slot machines; bonus points can be exchanged for rewards such as welcome chips or vouchers. Regular players benefit from noticeable, clearly defined added values. For short trips to Lake Constance, it is advisable to combine with a hotel in direct proximity, such as the Grand Hotel Bregenz – MGallery Collection. This allows for seamless planning of the evening from aperitif to menu to gaming and back to the room. In general, availability of packages, menu sequences, and any seasonal surcharges may change; current information is provided by the casino reception.

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Casino Bregenz | Opening Hours & Dress Code

The Casino Bregenz is the gaming and enjoyment address on the Austrian Lake Constance. Located directly in the festival district, just a few minutes' walk from Bregenz train station, the house combines classic gaming, modern slots, atmospheric entertainment formats, and fine dining in the shortest way possible. The address Platz der Wiener Symphoniker 3 has stood for years for roulette, blackjack, poker, and one of the most renowned casino kitchens in the country at the restaurant FALSTAFF. Those who want to enjoy culinary delights first and then challenge their luck can find simple, planable solutions with packages such as Dinner & Casino. The slot area – known here as Jackpot Casino – opens as early as the morning, the Classic Casino opens in the afternoon, and thanks to the Xperience Zone with LED wall, music, and moderation, a club atmosphere is created on weekends that also welcomes beginners. The dress code is contemporary: smart casual instead of tuxedo. For frequent players, the Members Club offers tiered benefits with RED, GOLD, and PLATINUM. All of this makes Casino Bregenz an uncomplicated yet high-quality destination for an evening with friends, a date, or a culinary short trip – right in the festival district, between the lakeshore and the festival house.

Opening Hours, Admission, and What You Should Know Before Your Visit

Those planning their visit benefit from clear times: The Classic Casino opens on Sundays to Thursdays at 3:00 PM and closes at 3:00 AM; on Fridays and Saturdays, the gaming time extends until 5:00 AM. The slot area, the Jackpot Casino, is accessible daily from 10:00 AM and runs until 5:00 AM. A fixed exception day: On December 24, the house remains closed. This structure makes planning easier, as early or long evenings can be realized depending on preference – from an afternoon start with a first round of roulette to a late finale on Saturday. The entry rule in Austria is clear: Admission from the age of 18 and only with a valid official photo ID. Copies or photos of the ID are not sufficient. Admission itself is free, allowing for spontaneous visits as well as planned evenings with a menu and package. Those arriving before dinner will find drinks, snacks, and cakes from the bistro menu already available in the casino in the afternoon; from 6:00 PM, the restaurant FALSTAFF opens with warm cuisine until midnight. This combination of culinary offerings and gaming times is deliberately aligned with visitor flows in the festival district, as the Festival House Bregenz and conference areas are located right next door. During festival and holiday times, special formats may be added, such as themed evenings or extended offerings from the Xperience Zone, but the mentioned core times form the reliable framework. Tip for holidays: The house is regularly open on December 31, but vouchers from the Dinner & Casino program cannot be redeemed on this date; the same applies to December 24. Plan reservations in advance for peak times like New Year's Eve, especially if you want to start the evening with a menu.

Dress Code Smart Casual – and What Applies in the Jackpot Casino

Casino Bregenz sets a contemporary, relaxed standard for its dress code: smart casual. This means well-groomed, casual clothing that fits the stylish ambiance without formal requirements like tuxedos or evening gowns. A shirt, blouse, blazer, well-groomed jeans or trousers, and closed, clean shoes are typical examples of appropriate outfits in the Classic Casino. Those coming directly from everyday life should pay particular attention to the overall well-groomed impression. The slot area differs: In the Jackpot Casino, there is no dress code. This differentiation facilitates spontaneous experimentation and makes entry particularly accessible for first-time visitors. At the same time, the flair of classic gaming is preserved, where many guests take the opportunity to dress a bit more elegantly. Practical notes complement the clothing recommendation: Large bags, backpacks, and jackets can be checked at the cloakroom. Head coverings are generally removed in the Classic Casino. Those combining the evening with a restaurant visit at FALSTAFF are already in the ideal framework with smart casual. For special occasions – such as an anniversary or New Year's dinner – it can, of course, be more formal, but the house deliberately imposes no obligation. The official photo ID remains important at the entrance, as entry is not possible without age verification. For groups, it is advisable to share expectations regarding outfits in advance: This way, all guests feel secure in their choice, and the casino experience starts without uncertainties right at the door. Those primarily wanting to play slots can start completely casually in the Jackpot Casino; those seeking the atmosphere at the tables are right with smart casual.

Poker at Casino Bregenz: Cash Games, Tournaments, and Contact

Bregenz has made a name for itself in the western Austrian poker calendar. Cash games take place regularly several times a week: Tuesdays and Thursdays start at 7:00 PM, Fridays and Saturdays as early as 6:00 PM; on other days, the offer depends on demand. Typically, No-Limit Hold’em is played with standard buy-ins of €100, €200, or €500 (depending on the offered blind structures) as well as Pot-Limit Omaha variants. For information and binding table reservations, two contacts are particularly relevant: the poker area in the casino at +43 5574 45127 12254 (reachable about an hour before the tournament starts) and floor manager Jäger Benjamin at +43 664 8143754 (daily from 3:00 PM). Tournament formats are regularly announced, often with starting days (Day 1A/B) and a final; blinds and level times vary depending on the event series. Especially at the beginning of the year and during seasonal phases, satellites are offered that grant starting places for larger festivals. The tables and floor management are set up for German-speaking and international guests, which is logical in the four-country region around Lake Constance. As in all Casinos Austria houses, information on buy-ins, rake, structures, and promotions (such as high-hand bonuses or mystery pot payouts) can be found daily in the house and in the official channels. Those wanting to get a feel for the atmosphere should best start on quieter days in the early evening; those seeking dynamics should choose Friday or Saturday, when most cash game tables are typically running. For groups, there are also explanatory formats and privately bookable tables as part of the Fun & Friends packages – ideal for individual participants with little playing experience who want to approach a protected table with croupier guidance. Important for all arriving from Switzerland or Germany: Austrian gaming and visiting rules apply; a valid ID is mandatory, and transactions are conducted in euros.

Restaurant FALSTAFF and Cloud Lounge: Fine Dining with a View of the Gaming Hall

The culinary heart of the house is the Casino Restaurant FALSTAFF. Open daily from 6:00 PM to 12:00 AM (closed on December 24), it offers a menu that combines regional products from Lake Constance with classic cuisine and modern accents. A special feature is the gallery with a view into the gaming hall: From here, the casino atmosphere can be experienced from a calm, elegant perspective – ideal for a dinner before the game of roulette or blackjack. The wine list focuses on Austria, supplemented by international selections, and is designed as a companion for tasting menus as well as à la carte dishes. In the warm months, the Cloud Lounge, the restaurant's terrace, attracts guests: A sculptural, cloud-like canopy provides shade during the day and creates atmospheric lighting moods in the evening – the perfect place for an aperitif, sundowner, and casual networking before the game. The kitchen style is regularly highlighted in regional media; it is led by a team that has consistently worked on profile and quality in recent years. Those wanting to plan the evening can opt for packages: The Dinner & Casino package includes a 4-course menu, welcome chips, a glass of sparkling wine at the bar, and a lucky chip with a chance to win €1,000 – a comprehensive format for a date or a friends' evening. Additionally, a bistro menu is available in the casino during the day, offering drinks, snacks, and cakes from early afternoon; this allows for a comfortable wait until the restaurant opens. Reservations are recommended – especially on weekends, during the festival season, and for occasions like New Year's Eve. Those wanting to go directly to gaming after dinner benefit from the seamless transition: the restaurant and casino are located door to door in the same building, the paths are short, and the cloakroom and reception assist in a smooth process.

Directions and Parking in the Festival District

The location is one of the greatest assets of Casino Bregenz. The building complex is located in the festival district by the lakeshore; Bregenz main train station and the central bus hub are about a five-minute walk away. For those arriving by car, several large parking lots are available in the vicinity. Particularly relevant are the East and West parking lots, which can usually be used during the day and evening via ticket machines (coins as well as debit/credit cards); a daily fee of €9.90 is a guideline. The city of Bregenz operates a parking guidance system with digital displays showing available capacities and directing to parking spaces. Important for the period until spring 2026: Due to the final construction phase around the new lakeside spa Bregenz, fewer parking spaces are available directly at the festival house. Recommended alternative areas are the West parking lot, spaces at the district administration, and the lakeside area. Those traveling from the Lake Constance region can take advantage of the good train connections from Germany (Deutsche Bahn), Switzerland (SBB), and Austria (ÖBB, Westbahn). The festival district is reachable in a few minutes from the Bregenz motorway exit (A14); local signage leads to the parking guidance system. Public charging points for electric cars are available in the city area; in the large parking areas by the lake, there are also camera-based entry and exit systems that facilitate parking via app. There are designated parking spaces for bus groups (e.g., at the West parking lot); during the Bregenz Festival, different regulations may apply. Tip for casino guests with a member card: Depending on the level, discounts or free parking may be available subject to availability – details are provided by the reception on the day of the visit. Those staying at the adjacent Grand Hotel Bregenz – MGallery Collection can reach the casino and festival house in one to two minutes on foot without moving the car.

Jackpot, Slots, and Xperience Zone

The name says it all: The Jackpot Casino Bregenz opens as early as 10:00 AM and offers a wide selection of modern slot machines – from classics like Book of Ra, Lucky Lady’s Charm, or Sizzling Hot to current link and mystery jackpots. Access is free, and there is no dress code here; thus, the area is excellent for spontaneous visits or for guests who want to experience the casino without table games initially. The offering is complemented by the Xperience Zone, a multimedia format with a mega LED wall, party music, and live moderation by the croupier team. On weekends (Fridays, Saturdays, and before holidays), the Xperience Zone starts in the evening and provides a club-like atmosphere that works particularly well in groups. During holiday seasons around Christmas and New Year, additional days are often offered, allowing visitors to enjoy the experience even during the week. Slot machine fans benefit from the transparent betting levels and continuously updated jackpot displays in the house. The large LED visualization and live announcements make it easier for beginners to access by explaining rules and processes in an accessible manner. Those wanting to combine their experience with a drink or snack can use the adjacent bar areas; GOLD and PLATINUM club members receive selected drinks and snacks according to the corresponding bar menu, depending on their level. The mix of freely accessible slot area, classic gaming, and Xperience Zone allows for an evening tailored to personal preferences – calm, focused at the tables, or energized in entertainment mode. Thanks to the late opening hours on weekends, dinner, show elements, and gaming can be comfortably combined without time pressure between the stations.

Vouchers, Packages, and the Gold Card at a Glance

For planable casino evenings, the in-house packages are the simplest solution. Particularly popular: the Dinner & Casino package starting at €79 per person. Included are an exclusive 4-course menu at the restaurant FALSTAFF, welcome chips, and a glass of sparkling wine or a non-alcoholic alternative at the bar, as well as a lucky chip with a chance to win €1,000 at the roulette table (with two hits on the chosen number). Important for planning: Casino vouchers cannot be redeemed on December 24 and 31; on New Year's Eve, the house often offers its own gala formats with limited places. In addition, there are lighter entry packages such as Bar & Casino, Genuss & Casino, or group formats like Fun & Friends (private gaming table including explanation by a personal croupier), which are suitable for birthdays, team evenings, or JGAs. Additionally, the Casinos Austria Members Club connects locations nationwide. The centerpiece is the Member Card with levels RED, GOLD, and PLATINUM. GOLD starts at 2,501 level points, PLATINUM at 25,001 level points. With the level, the benefits grow: more bonus points on the chosen super day, selected drinks and snacks from special bar menus, invitations to events, level-up actions, and – depending on availability – free parking. Points are primarily collected at slot machines; bonus points can be exchanged for rewards such as welcome chips or vouchers. Regular players benefit from noticeable, clearly defined added values. For short trips to Lake Constance, it is advisable to combine with a hotel in direct proximity, such as the Grand Hotel Bregenz – MGallery Collection. This allows for seamless planning of the evening from aperitif to menu to gaming and back to the room. In general, availability of packages, menu sequences, and any seasonal surcharges may change; current information is provided by the casino reception.

Sources:

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Reviews

PS

Peter Schlumpf

8. June 2025

All the staff are very friendly.. Drinks should be free or cheaper like elsewhere. Great selection of slot machines. The smoking area could be made a bit friendlier... at least a few flowers or something. I would love to come back.. Generally recommended ⭐️⭐️⭐️⭐️

AX

Andyrandy Xxl

1. January 2026

We were four on December 27, 2025, at Casino Bregenz. Long queue in the cold outside the casino due to registration processes and guests constantly cutting in line. Inside the casino, there’s NO dress code anymore even though the website states a minimum dress code. It’s not enforced at all, even though 3 or 4 porters/floor managers are standing at the entrance watching the waiting guests. It looks more like the porters are just there for decoration. Because EVERYONE is let in. And I mean EVERYONE. Jeans, worn-out sneakers, hoodies, wrinkled sweatshirts... it’s a total joke, a level like in a Löwenplay or Novoline slot machine casino around the corner. Men who actually come in suits have become very rare. Only the ladies, who at least dress with style (most of them, anyway). So regarding the dress code, especially for men, Casino Bregenz really needs to step up and enforce it more strictly. Because the casino flair and charm are completely lost. I understand that survival for casinos has become difficult and they want to generate as many guests as possible, but this is very thin ice leading to an ordinary, low-level slot machine casino at the train station corner. Another point is the overcrowded roulette tables, which ruin a nice gaming experience and sometimes you can't even get to play. It wouldn’t hurt to sacrifice some slot machine space for more roulette tables, at least for the weekends. I don’t know if I’ll visit the casino again, and if I do, definitely not on Saturdays.

BE

Bünyamin Eliacik

30. December 2025

Unfortunately, I have to share a negative experience today that I find incomprehensible – especially in a place that wants to stand for exclusivity and quality. Upon entering the casino, we were asked to hand over our hats. I was wearing a handmade cap from the brand Neubarth worth nearly 400 euros. Additionally, this hat holds a high emotional value for me, as it has fabric pieces from my deceased grandmother's curtains sewn into the inside. I politely asked if I could keep the hat in my hand. However, this request was denied, and I reluctantly handed the hat over at the cloakroom. After the casino visit, we retrieved our jackets and hats. To my shock, the staff member pulled my hat from a drawer that contained four to five other hats – all visibly squished together. Among them were also delicate headpieces like a top hat. My hat was severely deformed afterward: the brim is pressed in and permanently damaged. Additionally, there were stains on the top. While these might be cleanable, the damaged shape cannot be restored. To make it wearable again, the brim would need to be completely reworked. I cannot understand how hats of guests are stored so improperly in a casino of this level. Regardless of the material value, personal items should be handled with care – especially when guests are forced to hand them over. Hats should simply not be squished together in a drawer. After about 15 minutes of waiting, I spoke with a manager who did apologize but suggested that I bring only the cleaning costs on my next visit. This offer is unacceptable to me, as the hat has become unusable due to improper storage, and the damage goes far beyond just cleaning. This experience is particularly disappointing for me, as I have been a regular guest for the last five years and have spent a six-figure amount in the casino overall. This incident has permanently damaged my trust and unfortunately represents a clear reason for me not to visit the casino in the future.

AJ

Angelina Jäger

30. November 2025

I was at the casino again yesterday after a long time, and I have to say I didn't like it anymore. Around 9 PM, we waited forever outside in the cold, very long lines, until we finally got in, and it wasn't even full inside. The service from the waiters is lacking; you have to walk to the bar yourself to say you’d like to order at the table. And the same when you want to pay. Very inattentive waiters. What surprised me the most is what happened to the elegant dress code; in the past, you had to adhere to a certain dress code, and that was a good thing. Today, they let people in with jogging outfits, and the casino has lost its special shine because of that. And lastly, I had to wait a good 20 minutes to get my jacket back. This was definitely my last visit to the casino for a long time.

TZ

Tony ZH

17. November 2025

The old days when there was even a waterfall at the entrance are long gone; today there are turnstiles that remind me of hooligans. This proves that not the most decent people are hanging around here. Luckily, there’s a nice guy at the entrance, born in 2005, otherwise, you get treated condescendingly from all sides, starting with the boss who was there on Saturday, November 15. Almost no waiter speaks German, maybe that saves money. The croupiers have nothing of French charm, and if you guess the drawn number, you get looked at sideways and treated very unfriendly, even if they had to pay out of their own pockets. The croupier with the black beard, corpulent and long-time employee at this casino, I have never seen him laugh, a true bummer, what a shame.